Professional Qualifications

• General Nursing Council for England and Wales
• Cardio-Thoracic Nursing, St George Hospital U.K.
• Federation of Malaya Nursing Board
• British Airways Certification in Fares and Ticketing
• Association of British Travel Agents Certification (ABTA)
• International Air Transport Association Certification (IATA)
• Pakar Industri Negara (PIN) Sector: MP10-00– Medical & Pharmaceutical; Sub-sector: 10-0-Cosmetology

A pioneer in Medical and Wellness Tourism Industry in Malaysia, Sister Kay McNaught, is well sought after Destination Medical Tourism Professional Facilitator and International Patient Care Advisor in Kuala Lumpur.

In 1979 she was employed as Sister/Nursing Supervisor at The Wellington Hospital, the first private hospital in London. Since she was very good with patients, the hospital management selected her to be their VIP Patient Care Manager looking after patients arriving from the Middle Eastern Countries (Saudi Arabia, United Arab Emirates, Qatar and Jordan) and in critical medical cases she often escorted patient back to the country of origin, ensuring continuous medical care and comfort during the long flight.

In 2010, upon returning to Malaysia, she saw an opportunity to refer international patients to Prince Court Medical Centre (PCMC). The hospital was built to cater for Medical Tourism but was unable to attract potential patients despite having several years of limitless marketing budgets. Her proposal to help market the hospital facilities and its services were well accepted. Sister Kay managed to refer patients from UK, EEC and Australia within the first year of their smart partnership and contributed gross revenue of over RM1million. She believes the success has been due to her understanding the market and her hard work to deliver a medical travel experience throughout their journey.

During that time, she has also established a smart partnership with Medical tourism agents in Australia and New Zealand. They have referred more than 300 patients for bariatric and cosmetic surgery at Sunway Medical Centre over a period of three years from 2018 until 2020 just before the arrival of COVID-19 pandemic.

Currently she is the Medical Tourism Advisor for Passage Asia (company registered with MHTC) where she has been responsible in the establishment of smart partnership between PA and Absolute Bariatrics Asia (Australia) and ensuring all their patients receive an enjoyable medical journey in Malaysia.